brief overview
Let's Talk! (LT!) is a digital platform used to streamline communication between school districts and their communities, while also providing data via a dashboard in real time. The Let's Talk! Implementation team works together with staff and administrators from school districts nationwide to help train and set-up their LT! accounts. Teams of people are set up per Interest Area or topic of interest (ex. Bullying, Budgets, Weather etc.) that they are experts in. Then students, parents, community members and staff can send in Dialogues or customer inquiries to a specific Interest Area via the Tab or pop-out form located on their district website. The team members and owners then decide how to proceed with the new Dialogue that was sent to their inbox. Basically, Let's Talk! introduces customer service into the world of academia focusing on the following pain points: school safety and bullying, declingin enrollment and school choice, school climate and parent engagement and teacher morale and retention.
As the one of the UX Designers that got to work on this product, majority of my work was spent on competitive analysis and research, enhancing features, creating new features and UI changes.
team
Rachel Morin and James McLain
role
UX/UI Designer
glossary
Interest Area
Dialogue
Tab
Landing Page
Cx Score
Dialogue Age
who are we talking to?
USER INSIGHTS
“As awful as it is, sometimes I feel like things just move so slowly. I love my job, but I wish things would be a tad more efficiently.”
"I just wish I could receive more feedback in general. It is unclear as to what is happening in his academic life. We get notes and report cards and parent/teacher meetings once every six months...but what's actually going on?”
"Children are our future and they deserve quality education. Sometimes it is a little difficult to make those necessary decisions, because of the everyday minutia getting in the way. When I took this job I knew I wasn't going to make everybody happy, but a little more efficiency couldn't hurt.”
jodie, 36
natalie, 48
superintendent dave Ph.D, 50
Jodie is a LT! customer. Our users' user.
Jodie is a mother to two girls aged 7 and 12. Both have severe peanut allergies and her oldest is struggling with dyslexia. She worries about both of them going into anaphylactic shock and her oldest falling behind due to her disability.
Due to her anxiety she is constantly reaching out to teachers, and all other school administrators as well as going to PTA meetings once a month to feel like she has a sense of control on the situation. A lot of the time she feels like an inadequate parent and wonders if there is more that she can do.
As a elementary school English teacher, Natalie is constantly overwhelmed between the needs of her students and the needs of their parents. She is constantly struggling to answer their questions, because they do not always fall under her job description. She feels that the time spent managing parents could be better spent working on her curriculum as well as furthering her degree.
She empathizes with the concerns of the parents, being a mother of three herself, but she wishes that thier concrerns could be redirected at someone else.
Superintendent to one of Texas' largest school districts. He feels like he has to be in ten places, while answering to twenty people at once. He has worked very hard to achieve his doctorate in Education Administration.
Not only is he the "face" of the district he is also responsible for making sure that the district is reaching their goals and providing a good education to over 215,000 students.
He is responsible for making high level budget and hiring decisions, and gets frustrated when he needs to handle problems that can be delegated to someone else.
